Customer Support at Betwinner
Betwinner values all of its customers and therefore makes every effort to ensure that they have a hassle-free and enjoyable gaming experience. However, if users have questions, they can contact customer support. The main advantages of this department are the following:
- The support service is available 24 hours a day and 7 days a week;
- Managers have the necessary knowledge in various areas;
- Help is available in over 35 languages;
- An individual approach is applied to each player.
Methods for Communication
Betwinner online provides players with a wide range of options when it comes to seeking help. This allows clients to choose the option that is convenient for them and that is most ideal for their specific issue.
If the client has a question that does not require an urgent answer, then the feedback form is an ideal option. The user only needs to open the corresponding page on the official website and write his question. Within an hour, the player will receive a push notification with a response.
On weekdays from 9 am to 6 pm, customers can call 000 800 919 1081. The operator will ask clarifying questions to better understand the problem and provide the necessary solution. As a rule, thanks to this method, any problem is solved within 10 minutes.
This method is universal, as it allows you to ask questions, send a complaint, and leave a comment. Thanks to an e-mail, customers can describe their problem more fully, attach the necessary files, and receive detailed instructions in response. Depending on the nature of the issue, users can use any of two email addresses:
This method of communication is the fastest. The client only needs to open a window in the lower right corner of the page and ask the manager his question.
Frequently Asked Questions section
On the official website, customers can also find a section with frequently asked questions. For many difficult situations, users can find a solution there. Company employees talk about how to go through the verification process, withdraw money, and other nuances.